5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of supplying the support that property managers want, but too often do not due to a lack of continuing excellent control processes.
Security guard companies are unlike any vendor a property supervisor usually hires. If you hire a painter, then you can see whether or not they are doing their tasks by taking a look at the walls. However, when you hire a security guard company, how often can you see if the guard company is performing their job including running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your defenses. In the majority of instances they likely are, but it’s important to implement a system of verification and quality control to make sure that problems connected with the lack of doing these tasks do not start to occur.
In this guide we will talk five (5) easy steps to improving your security guard service and achieving everything you imagine as your ideal keyholding Enfield.
Display Your Guards Qualifications
In many nations, guards are mandated to have a predetermined level of training before they could start working as security guards. If your state is among these states, make sure your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security company and inquire does it look adequate.
It is also the security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent method to screen if the guard is a good fit for your property is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This first dialogue can tell you a lot on what to expect from this shield and it provides you a chance to ask a different shield if you feel it is essential.
Assess Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every shield to the company itself, in many cases the guard’s orientation to his assigned land isn’t quite as complete. We predict the orientation to the assigned land”Website Specific Training”. Learn What your site specific training resembles:
• Can it occur at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long does the security company double bank? (Double banking is the process of having a seasoned guard working at the exact same time as the new guard.)
• How thoroughly are your article orders explained?
Determine the response to every one of the questions and be sure they fit with what you believe is sufficient. You should even consider sitting in on your security guard company’s orientation and your site specific training to get an understanding of what goes on preparing a shield to operate at your property.
Protect supervision is among the main factors of good security guard support. When security companies deliver poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the guard to understand and better understand their duties. If the guards aren’t being supervised, they start to feel their work isn’t important and they start to see themselves as not as a region of the security team. When guards do not feel as part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t demand onsite oversight, how does your security guard company remotely oversee its defenses? Outside the Standard security company field supervisor spot checks, the 2 methods of remote oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are on your property. These tracking systems allow the security guard company to monitor the log and time the action of these guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can create reports which empower the security guard company to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the security guard company provides a method of earning sure each guard is secure and alert. By having guards check-in frequently together with the security guard company, at least each 30 minutes, guards believe their security is important and being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security as you aren’t there. During these inspections, be sure that you ask your security guards questions about their responsibilities and duties to make sure they know their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a certified security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when choosing a security adviser be confident the adviser isn’t actually a security guard company. If so, your audit is guaranteed to turn up problems with your existing security guard company.